Can I change my session date or ticket type?

We understand that plans can change. If you booked directly through Moonlight Cinema or Event Cinemas, your tickets may be eligible for a one-time swap up to 24 hours before your booked session start time. More details are below:   

1. It is more than 24 hours before your session:

If you booked directly via Moonlight Cinema or Event Cinemas, you can swap your tickets to another session (in the same city) using our online self-serve swap tool. 

To make a change: 

• Open your Booking Confirmation Email  
• Select your tickets and click ‘Change Your Session’  
• Follow the prompts to choose a new session or upgrade your ticket type  

Things to know before swapping:

• Each booking can only be swapped once  
• The entire booking must be swapped together  
• Swaps are only available for tickets of equal or higher value  
• Swaps are subject to availability  
• Changes must be made at least 24 hours before your session  
• The location (city) must remain the same  
• Tickets remain non-refundable  

If the self-serve swap tool is not working:

Some booking types are not available to be exchanged through our online tool. These include:

• Bookings made with rainout credits   
• Bookings with vouchers, gift vouchers or complimentary tickets  

If you wish to request a change on any of the above booking types and you are still more than 24 hours away from your original booked session start time, please contact our customer service team HERE for assistance. If your ticket is eligible for a swap, and you've contacted us before the 24 hour cut-off, but we haven't replied yet, don't worry - your request will still be honoured as long as your exchange is eligible. 

Unfortunately, session swaps are only available up to 24 hours before the original booked session start time. Once we're within that window, changes to bookings aren't possible.