It is not possible to exchange your booking to a different Moonlight Cinema venue.
For more on how to swap your tickets to a different session at the same Moonlight venue, see Can I change my session date or ticket type?
If you’ve booked tickets to the wrong Moonlight Cinema venue, you will need to make a new booking for the correct Moonlight Cinema location. You can then request a refund (excluding booking fees) for your incorrect purchase.
To request a refund, follow the below steps. Ensure you provide us with at least 24 hours notice before the original booked session commences.
1. Make a new booking with us for the correct session you will be attending
2. Then request a refund for the original purchase that you have not attended
3. Submit your refund request HERE
3. Be sure to include a copy of your correct and incorrect purchase for review.
You can find the Terms of Sale HERE
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