How do I collect or show my tickets at the venue?

Once a booking has been confirmed online, you will have access to your tickets digitally.

The booking confirmation is emailed to the email address provided for the booking. Below are a few options for how you can use your booking confirmation to gain entry to the venue on the day of your movie:

1. Add digital tickets to your mobile wallet - The booking confirmation email has an option to add your booking to your mobile wallet. Simply add your booking to your mobile wallet by pressing the option ‘Save to Mobile Wallet’. Then use the booking barcode in your mobile wallet to present to our staff at the venue gate, for entry into the booked session.

2. Present email confirmation on phone - You can present your booking barcode at the venue by displaying the confirmation email on your mobile device. Our staff will sight and scan for entry into the booked session. 

3. "Check-In" with the Event Cinemas mobile app - If you are a Cinebuzz member and were logged into your account when you purchased the tickets, you will be able to view your booking on the Event Cinemas app (while logged into your Cinebuzz account), as an ‘Upcoming Order’. You can use the digital order on the app to ‘check in’ to your booking. You will then need to show your ‘checked in’ digital tickets at the venue gate for entry to the film.

4. Print email confirmation - You can print your booking email confirmation off at home, and present the physical copy to a staff member at the venue gate for entry to the film. 

If you don’t receive your booking confirmation email, double check your email inbox, and also the spam/junk folders. Check you have waited an hour since submitting your order. Your tickets will be emailed to you instantly however delivery may be subject to your mail server and connection conditions.

If you still cannot locate your booking confirmation and payment has definitely been taken from your account, please contact us HERE for further assistance.