I booked the wrong location or date?

Modified on Tue, 28 Nov 2023 at 09:56 AM

All bookings are final, and we do not refund or exchange tickets for a mistaken booking or change of mind. Refunds and exchanges will not be made for inadvertently booking the wrong session. Please check the session details carefully on each page of the booking process. The session date, time, film title and city are available for review at each step of the process.

We understand sometimes there are extenuating circumstances. If you have made a wrong booking but still intend on attending, please re-book the correct and intended replacement tickets with us. You can then request a refund for your incorrect purchase.

Submit your refund request HERE. Be sure to include a copy of your correct and incorrect purchase for review.

Refunds will not be given for a cancellation due to Adverse Weather conditions, but your tickets will automatically be converted into vouchers to book another session in the current season. We understand that sometimes it can be hard to schedule a night out so if your session is cancelled in the final month of the season, we will automatically refund your booking if a session is officially cancelled due to Adverse Weather.

For full details of our refund policy please refer to our Terms of Sale.

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