I booked the wrong location or date?

Modified on Tue, 28 Nov, 2023 at 9:56 AM

All bookings are final, and we do not refund or exchange tickets for a mistaken booking or change of mind. Refunds and exchanges will not be made for inadvertently booking the wrong session. Please check the session details carefully on each page of the booking process. The session date, time, film title and city are available for review at each step of the process.


We understand sometimes there are extenuating circumstances. If you have made a wrong booking but still intend on attending, please re-book the correct and intended replacement tickets with us. You can then request a refund for your incorrect purchase.


Submit your refund request HERE. Be sure to include a copy of your correct and incorrect purchase for review.


Refunds will not be given for a cancellation due to Adverse Weather conditions, but your tickets will automatically be converted into vouchers to book another session in the current season. We understand that sometimes it can be hard to schedule a night out so if your session is cancelled in the final month of the season, we will automatically refund your booking if a session is officially cancelled due to Adverse Weather.


For full details of our refund policy please refer to our Terms of Sale.



Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article