What if I can't find my tickets?

After making a booking, a confirmation page will load and you will automatically receive a tax invoice and your print-at-home tickets by email. This email will usually come through in a few minutes but please allow up to 24hrs. Moonlight Cinema makes every effort to ensure that emails are delivered swiftly to your inbox, however they are occasionally filtered out by spam or junk mail programs. If you do not receive your confirmation email, please check your Junk Mail folder.

If you are certain you have not received the confirmation email – the next step is to check your bank or Paypal account for signs of a successful transaction. If the transaction has been confirmed and money debited – this means that the booking has gone through but there was a problem with the email address you entered when you made the booking. Typographical errors are common, especially when booking on a mobile device, and this is the most likely reason for your ticket email not arriving.

In this case, please be assured that Box Office staff can locate your booking on site, and will be able to print your tickets on the night.

If you are still concerned, and would like further help locating your tickets, please contact us. But we advise that there can be a 3-day expected response time on email enquiries, so if your session is imminent the best thing to do is have our friendly Box Office staff locate your tickets on the night.